Privacy Policy

1. Accountability

Our Privacy Officer is Cynthia Larin, reachable at admin@sellanything.ca. She is responsible for how we handle your personal information.

2. What we collect

• Account: name, email, sign-in details, and your Google identifier if you use Google sign-in.
• Addresses: delivery and ship-from addresses, recipient names, and phone numbers you save.
• Listings: photos, listing text, prices, private notes, and inventory locations.
• Trading: orders, offers, receipts, problem reports, saved items and searches, questions and replies between buyers and sellers.
• Payments and payouts: handled by Stripe. We receive payment status, the last digits and type of card, and payout status. We never see full card or bank numbers. Stripe collects identity and banking details from sellers directly.
• Tax information: where required by law, seller identifiers (such as a SIN or business number) for Canada Revenue Agency reporting.
• Reviews and seller score: star ratings, review comments and replies, shipping speed and cancellations, used to show public reviews (after both sides submit or 7 days pass) and to decide Top Seller status. Reviews show your display name only.
• Payout details: if you choose Interac e-Transfer, the name and email you give us for sending payouts.
• AI and usage records: AI analysis requests and results, and credit usage.
• Email records: which notification emails were sent and whether they were delivered.
• Technical logs: IP address, browser type, timestamps, and error reports.

3. Why we use it

• To run your account, listings, orders, payments, payouts, and shipping labels.
• To calculate shipping costs and print labels with the buyer's name and address.
• To generate AI listing drafts and price suggestions when you ask.
• To send order, question, and account emails, and to answer support requests.
• To prevent fraud, resolve disputes, keep the service secure, and meet legal duties.

By using the service you consent to these uses. You can withdraw consent by closing your account, subject to legal and contract limits. Private seller notes and inventory locations are never shown publicly.

4. What we never do

• We do not sell your personal information.
• We do not share it with advertisers.
• We do not send marketing emails without your consent; any we send will include an unsubscribe link.

5. Who we share it with

• The other party to a sale: sellers see the buyer's name and delivery address for shipping; buyers see the seller's public profile.
• Stripe for payments, payouts, and seller identity checks.
• Stallion Express and carriers (Canada Post, Purolator, Intelcom) for shipping quotes and labels.
• AI model providers (such as Google and OpenAI, through our AI gateway) to analyze photos and draft text.
• Hosting, database, and email providers that run the site and send our emails.
• Authorities when required by law, including annual seller reporting to the Canada Revenue Agency.

Some of these providers store or process information outside Canada, mainly in the United States. There, it may be accessible to courts and authorities under local law. Providers must protect it and use it only to serve us.

6. How long we keep it

• Account, listing, and address data: while your account is open.
• Order, payment, and tax records: at least 6 years, as required by Canadian tax law, even after account deletion.
• Technical logs: a limited period for security and debugging.

7. Your rights

• You can ask to access, correct, or delete your personal information. We respond within 30 days. See Data & account requests.
• You can edit addresses, listings, photos, and email preferences yourself.
• If you are not satisfied, you may complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca).

8. Security and breaches

Access requires sign-in, and database rules limit each user to their own private data. No system is perfectly secure. If a breach creates a real risk of significant harm, we will notify affected people and the Privacy Commissioner as the law requires.

9. Age

The service is for adults. We do not knowingly collect information from minors.

10. Changes

We will update the effective date and notify active users of material changes by email or in the app.

11. Contact

Privacy questions or requests: admin@sellanything.ca