Terms of Service

1. The service

SellAnything.ca is an online marketplace where people in Canada list and buy physical items. We provide AI-assisted listing tools, a public marketplace, checkout and payment processing through Stripe, shipping labels through Stallion Express, messaging, and buyer protection. Auctions are not currently offered.

2. Eligibility and accounts

• You must be at least the age of majority in your province or territory (18 in Ontario, 19 in some provinces) and able to form a binding contract.
• One account covers both buying and selling. Keep your sign-in details secure.
• You are responsible for activity under your account and for accurate information.

3. Our role in sales

The contract of sale for an item is between the buyer and the seller. SellAnything.ca is not the seller of items listed by other users. To make sales safer, sellers appoint us as their limited payment collection agent: when a buyer pays us through checkout, the buyer's payment obligation to the seller is satisfied. We hold the seller's proceeds and release them under these terms, and we run the buyer protection and dispute process described below.

4. Fees

• Listing is free.
• Sellers pay a commission of 10% of the item price (delivery is not included), with a minimum of $2.00 per sale, deducted from the payout. Delivery paid by the buyer is kept by SellAnything.ca to pay for the shipping label; if a seller ships with their own postage, that delivery amount is added to their payout. If a label costs more than the delivery collected (for example, free shipping), the difference is deducted from the payout.
• Top Sellers pay 8% instead of 10% (same $2.00 minimum). A seller is a Top Seller while, over the last 90 days, they have at least 15 completed sales, a seller score of 4.8 or higher (70% buyer ratings and 30% shipping-speed stars) and no more than 2% seller cancellations. The rate is fixed on each order when checkout opens; losing the status never changes past orders. We may update the programme with notice.
• After delivery or pickup, buyer and seller may rate each other from 1 to 5 stars. Reviews stay hidden until both submit or 7 days pass. Reviews must be honest and must not contain contact details; we may remove reviews that break these terms. Sellers may post one public reply.
• Sellers are responsible for their own income tax and GST/HST. We provide yearly summaries to help, and we may be required to report seller information to the Canada Revenue Agency under platform reporting rules; we will ask for the information required when it applies.
• Buyers pay no platform fee. You pay the item price plus delivery, both shown before you pay.
• All amounts are in Canadian dollars. Applicable taxes are shown where they apply.

5. Payments and payouts

• Payments are processed by Stripe. We never see or store full card numbers.
• Sellers who choose payout by debit card or bank deposit create a Stripe connected account and agree to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. You authorize us to share information about you and your transactions with Stripe.
• Seller proceeds are held until the buyer confirms delivery, or 7 days after the item ships if the buyer has not reported a problem, whichever comes first. Released funds are paid out on the weekly Friday schedule; bank arrival depends on the bank. We may delay a payout while a problem report is open or if we suspect fraud.
• Sellers may instead choose payout by Interac e-Transfer by giving their name and e-Transfer email. Released proceeds are sent by e-Transfer on the weekly Friday schedule, at no cost to the seller. You are responsible for the accuracy of the email you give; a transfer sent to the email on file is a completed payout. Changing that email pauses payouts for 48 hours and we notify your account email.
• You can sell before adding payout details. Until you choose a payout method, your released proceeds stay in your SellAnything Balance, held on your behalf in our platform account, and are sent as soon as your payout details are active. We will remind you by email. [Draft for counsel: handling of balances left unclaimed for an extended period, including any provincial unclaimed-property rules.]

6. Buyer protection, refunds, and disputes

• Covered problems: the item did not arrive, arrived significantly not as described, or arrived damaged.
• Report a problem from your order page within 3 days of delivery (or of the expected delivery date if it never arrived). Provide photos or other evidence when asked.
• The seller gets a chance to respond. We then decide, acting reasonably, whether to refund the buyer, in full or in part, and may ask for the item to be returned.
• A full refund covers the item price and delivery. Change of mind is not covered unless the seller agrees.
• Nothing in these terms limits rights you have under consumer protection law.

7. Offers

Buyers may make offers where a seller allows them. When a seller accepts an offer, the buyer commits to pay the accepted price plus delivery and fees; the sale is complete once payment succeeds. Unpaid accepted offers may expire.

8. Shipping

• Sellers must ship within 5 business days of payment, pack items safely, and use the tracked label or tracking information provided.
• Each sale gets a shipping score out of 5 stars, counted in business days from payment: shipped by day 2 earns 5 stars, then 1 star is lost per extra day (day 3 = 4, day 4 = 3, day 5 = 2, day 6 or later = 1). The average is shown publicly on the seller's profile and counts toward their seller rating.
• If an order is not shipped within 5 business days, the buyer may cancel it for a full refund.
• Labels are bought through Stallion Express and delivered by carriers such as Canada Post, Purolator, and Intelcom. Carrier rules on size, value, and dangerous goods apply.

9. Seller responsibilities

• Describe items honestly, including condition and defects, and use your own photos.
• Review all AI-generated text and price suggestions before publishing. They are drafts and may be wrong; we do not guarantee identification, value, or sale price.
• You are responsible for your own income taxes and, if you are registered, for collecting and remitting GST/HST/PST on your sales.
• Under Canadian law we may be required to collect identifying information from sellers (such as a SIN or business number) and report sellers and their sales to the Canada Revenue Agency each year.

10. Prohibited items

You may not list or sell:

• weapons, ammunition, explosives, or replica firearms;
• alcohol, tobacco, vaping products, cannabis, drugs, or prescription medicine;
• counterfeit, stolen, or recalled goods, or items that infringe others' rights;
• live animals, or hazardous materials that carriers will not ship;
• adult content, personal data, government documents, or anything illegal to sell.

We may remove listings and cancel orders that break these rules.

11. Third-party marketplaces

We are not affiliated with eBay, Poshmark, Meta / Facebook, or Etsy. Export tools only produce text you copy yourself; we never post to those sites for you, and their terms apply to anything you post there.

12. Your content

You keep ownership of your photos and text. You grant us a non-exclusive licence to store, process, and display them to operate and promote the service, including showing listings you publish. You confirm you have the right to upload them.

13. Acceptable use

• No fraud, harassment, spam, or taking payments outside SellAnything.ca checkout.
• Before a purchase is paid, don't share phone numbers, email addresses, street addresses, links or other-platform usernames in messages or offers. We block these messages automatically, and repeated attempts may lead to selling being paused.
• No scraping, bypassing limits, or accessing other users' accounts or data.
• No malware or illegal content.

14. Emails

We send messages needed to run your account and orders (receipts, questions, replies, shipping and payout updates). We will only send marketing emails with your consent, and each will include a way to unsubscribe.

15. Limitation of liability

The service is provided “as is”. To the extent permitted by law, we are not liable for indirect or consequential losses, and our total liability to you is limited to the greater of the fees you paid us in the 12 months before the claim or $100. These limits do not apply where the law does not allow them, including rights consumers cannot waive.

16. Suspension and termination

We may suspend or close accounts that break these terms or put others at risk. You may close your account at any time (see Data & account requests). Open orders and payouts are completed or refunded first.

17. Governing law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Disputes go to the courts of Ontario, unless consumer law in your province gives you the right to bring them where you live. Please contact us first so we can try to resolve any issue.

18. Changes

We will post updated terms with a new effective date and give active users at least 30 days' notice of material changes by email or in the app. Continued use after that date means you accept them.

19. Language

These terms are available in English and French. Both versions are equally valid. You asked that these terms be provided in both languages.

20. Contact

Questions about these terms: admin@sellanything.ca